Service Options

Choosing the Appropriate Care for Your Team

To make it easier for you to choose what services you want to take advantage of, we have broken down the offerings into three main packages with varying services and pricing called OM Self-Guided, OM Consult, and OM Managed.

OM Self-Guided

Fixed customer support plans
Unique services available thru defined projects

OM Consult

Defined consultative services available
Unique services available thru defined projects

OM Managed

Provides most customer care services continuously provided by dedicated customer advocate team
Greatest breadth in customer care services available for assistance
Customer-directed projects

Regardless of whether or not you have chosen a packaged customer care option, you can use any of the services “a la carte” should the need arise. Here is a breakdown of the different services offered:

	OM Self-Guided	OM Consult	OM Managed
360 Account Reviews	Yearly	Quartlery	Monthly
Support Team	Shared	Shared	Dedicated Customer Advocate Team
Dedicated Customer Advocate Team	Shared webinars Online Tutorials	Shared webinars Online Tutorials	Coaching services
Learning Center & Customer Forums	Yes	Yes	Yes
Growth Roadmap Planning & Execution	No	No	Quarterly
Early Release Notifications and Planning	No	No	Yes
Reports	Standard	Up to Three (3) Custom Operational Reports	Up to Five (5) Custom Operational Reports
Lists and Campaign Services	Standard	Custom packages available	Custom packages available
API Development Support	No	Custom packages available	Custom packages available
eCommerce, Dashboard, CRM, and Order Management Consultative Best Practice Services	No	Yearly Review	Quartlery Review

So put OrderMotion to work and grow your business while avoiding major “repairs” along the way! OrderMotion’s success is the result of many successful implementation and consulting experiences with our customers. The expertise of each Professional Services advocate provides you with the knowledge to continue your success.

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