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Service Options
Choosing the Appropriate Care for Your Team
To make it easier for you to choose what services you want to take advantage of, we have broken down the offerings into three main packages with varying services and pricing called OM Self-Guided, OM Consult, and OM Managed.
OM Self-Guided
- Fixed customer support plans
- Unique services available thru defined projects
OM Consult
- Defined consultative services available
- Unique services available thru defined projects
OM Managed
- Provides most customer care services continuously provided by dedicated customer advocate team
- Greatest breadth in customer care services available for assistance
- Customer-directed projects
Regardless of whether or not you have chosen a packaged customer care option, you can use any of the services “a la carte” should the need arise. Here is a breakdown of the different services offered:
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OM Self-Guided
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OM Consult
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OM Managed
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360 Account Reviews
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Yearly
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Quartlery
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Monthly
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Support Team
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Shared
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Shared
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Dedicated Customer Advocate Team
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Dedicated Customer Advocate Team
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Shared webinars
Online Tutorials
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Shared webinars
Online Tutorials
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Coaching services
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Learning Center & Customer Forums
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Yes
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Yes
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Yes
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Growth Roadmap Planning & Execution
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No
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No
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Quarterly
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Early Release Notifications and Planning
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No
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No
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Yes
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Reports
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Standard
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Up to Three (3) Custom Operational Reports
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Up to Five (5) Custom Operational Reports
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Lists and Campaign Services
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Standard
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Custom packages available
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Custom packages available
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API Development Support
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No
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Custom packages available
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Custom packages available
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eCommerce, Dashboard, CRM, and Order Management Consultative Best Practice Services
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No
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Yearly Review
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Quartlery Review
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So put OrderMotion to work and grow your business while avoiding major “repairs” along the way! OrderMotion’s success is the result of many successful implementation and consulting experiences with our customers. The expertise of each Professional Services advocate provides you with the knowledge to continue your success.
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+1 (800) 307-3997
