Frequently Asked Questions

OrderMotion is much more than software - it is a complete on-demand solution that addresses all order management needs and costs less than purchasing, installing, operating and maintaining software in-house. The main differences between OrderMotion and traditional software products are summarized in the table below

OrderMotion	Traditional Software
Faster startup and lower costs	Time-consuming startup and significant upfront expense
Automatic future upgrades	Must wait for and install updates
No installation required	Must install, operate and maintain software
Takes care of all IT requirements	Requires in-house server hardware and maintenance
Addresses end-to-end order management	Requires integration and management of multiple independent systems, such as for backups, mailings, eCommerce orders, etc.

No, OrderMotion eliminates the need for dedicated IT staff. No hardware, software or network equipment purchase, installation or upgrades are needed, and the application is accessed through a standard web browser.

OrderMotion is primarily a back-end system but provides purchasing, campaign management and database management tools on the front end. OrderMotion also integrates with the following real-time eCommerce solutions:

• Real-time two-way connection with Yahoo! Stores at no extra cost
• Any custom shopping cart solution using OrderMotion's powerful XML-based APIs (with more than 50 different commands!)

OrderMotion has a dedicated call-center interface for telephone orders, with state-of-the-art features such as real-time scripting and credit card authorization, integrated CRM features for customer service, real-time inventory display, real-time carrier shipping calculation and much more.

The system frees merchants from most call-center setup and programming charges and allows integration of telephone orders, whether all or some calls are outsourced.

Getting started with OrderMotion usually takes between 4-6 weeks. Depending on the complexity of the client’s business, getting started can take a little longer or can be accomplished in just a couple of days.

Because OrderMotion is Web-based software, every time a new feature is added to OrderMotion, all clients will immediately have access to it the next time they log in. There is no need to download any software updates or adjust the system in any way.

All that is needed is a Web browser and an Internet connection. Absolutely no software or hardware installation of any kind is necessary.

For management: no minimum requirement, though 56kbps is recommended. For data entry: minimum 56kbps/person. One DSL connection (750kbps - 1mbps) is recommended for every 15 to 20 people.

Users can either create a file of item information or download a file from their current eCommerce system and the OrderMotion staff will upload it into the OrderMotion system.
For new businesses, users can simply start creating items directly in OrderMotion.

All data is completely safe with OrderMotion. Multiple redundancies are built into OrderMotion and all data access occurs over full 128-bit secure connections.

All data is backed up daily and stored off-site in a secure environment. The database server is not on the same machine as the Internet server and cannot be accessed from the outside, only through the OrderMotion application. This physical separation is a key factor in the level of security offered by OrderMotion.

Yes, users can receive a complete download of all company data on OrderMotion on a regular basis by signing up for the data backup service.

Security and support are key components of the OrderMotion service and commitment. The OrderMotion services are protected by multiple firewalls, the world’s strongest encryption technology and VeriSign 128-bit Secure Sockets Layer (SSL) Global Server IDs, guarding connections between OrderMotion and Websites, intranets, and extranets.

Triple level security controls provide the strictest authentication protocol for sign-on and access. Biometric access control is enforced for physical access to the OrderMotion server clusters, located in "Class A" subterranean facilities.

Yes, OrderMotion is hosted simultaneously in two locations, with fail-operational redundancy. All data is backed up daily and stored off-site in a secure environment.

No, not at all. All data is safe, even if computers crash or if OrderMotion experiences unscheduled downtime.

Yes, real-time credit card authorization is available for both online and telephone orders. This feature allows telemarketers to authorize the customer's credit card while on the phone taking the order.

OrderMotion connects to the payment processor in real-time and retrieves authorization and AVS (address verification) information. This information is displayed in the order-entry screen, so that an authorization code can be read back to the customer.

No, OrderMotion takes care of credit card processing automatically using CyberSource, Authorize.net, Pacific Networks and VeriSign for credit card processing. Together they support 90% of US merchant banks.

The mail order data-entry module in OrderMotion is a high-speed, "heads-down" interface that allows between 50 and 100 orders to be keyed per hour.

Barcodes and finder codes can be used to further accelerate data-entry speeds to over 150 per hour.

Yes, users can import customer, order, item and promotional data to OrderMotion using any industry-standard file format.

Users define the drop shippers and at what interval drop shippers should receive their instructions and shipping data. OrderMotion automatically prepares and sends the documents and purchase orders, and provides users with a real-time summary log to track them.

Shippers can then confirm their shipments in OrderMotion to provide users with job status.

Yes, the system can track both the status and the physical location of an order. OrderMotion allows users to see the status of any order – such as pending, released or warehouse – at any time.

Real-time integration with carriers enables merchants to view the physical location of an order. Customers can also check on order status and tracking information from merchant Websites or from the online Order Status page.

As soon as orders are captured – whether via telephone, mail or the Internet – they are processed and automatically passed from one status to another depending on factors such as payment and inventory availability.

Shipping documents are prepared by OrderMotion and sent to the warehouse according to the schedule set by the merchant.

Each of the OrderMotion server clusters can handle up to 5,000 simultaneous users. The system has been stress-tested by Qwest Interactive to absorb over 10,000 orders per hour.

Yes, OrderMotion fully integrates orders from any location and any channel (phone, mail, eCommerce, retail, catalog, mobile phone, etc.) in real time. All orders are captured by the system in a central relational database and processed simultaneously according to the merchant’s specifications.

Yes, OrderMotion includes a full set of auto-responder emails such as order confirmation, shipping confirmation, backorder status, credit card issues and return confirmation.

Merchants generate files with all historical customer and transactional data from the current system and OrderMotion client integration staff will format it and upload it into OrderMotion.

The shopping cart software provider can use OrderMotion SmartXML commands to link the merchant’s eCommerce site with OrderMotion in real time. This will provide a two-way link similar to that available via Yahoo! Stores.

OrderMotion offers a virtually unlimited number of custom fields per order and custom fields by customer. Fields can easily be configured according to data types and validation rules.

Yes. Merchants can choose to populate whatever items they want in the online store and can define in what sections of the store they should be displayed.

Because OrderMotion can be fully customized on many levels, merchants are free to interact with customers and vendors any way they want to. For example, the following can all be customized in OrderMotion: custom email templates, letter templates, shipping documents, invoices, data transfers, process schedules, order status and much more.

Yes, OrderMotion offers a full set of e-Commerce marketing tools, including automatic broadcasting of event-driven personalized email marketing campaigns, affiliate program management and direct marketing tracking tools, to name a few.

Keycodes support the Direct Marketing best practices that are built into the system.

The keycode allows merchants to understand the number and types of order generated due to a specific marketing investment, enabling them to analyze performance and ROI of all marketing efforts. Regardless of which channels orders are coming through, the keycode allows merchants to identify the source of the order. Merchants know which channels are doing better, which lists are generating the best response and which magazine, TV or radio ads are profitable.

If all the costs of an in-house software solution are added up (including personnel, rent, hardware, software, backups, maintenance, training, security, etc.) it is quickly evident that OrderMotion fees are only a fraction of the real costs of in-house IT.

Plus, the OrderMotion platform provides merchants with a far more powerful and secure foundation to rely on and grow with.

OrderMotion pricing works on a transactional basis – the more orders processed, the less paid per transaction. A low monthly hosting fee is also charged, depending on which version of OrderMotion is used. There is no per-seat charge.

Merchants pay as they grow, with minimal setup charges, no hidden costs and no capital investments and no need for specialized personnel, software or hardware.